1. Acceptance of These Terms
By creating an account, accessing ViloCRM, subscribing to a Vilo plan, or using any part of our platform, you agree to these Terms and Conditions.
If you are using Vilo on behalf of a company, business, organisation or another legal entity, you confirm that you have the authority to accept these Terms on its behalf.
2. Our Services
ViloCRM is an e-commerce operating system and business management platform designed to help businesses manage different parts of their daily operations from one place.
Depending on the plan, configuration and services available to your account, Vilo may provide tools for:
- E-commerce CRM and customer management.
- WooCommerce integration and order management.
- Order processing and tracking.
- Inventory management.
- Sales team and sales representative management.
- Payment and payment-on-delivery order tracking.
- Staff management.
- Smart attendance management.
- Automated payroll and commission management.
- Business reporting and analytics.
- Cloud calling and business communication.
- AI-powered business and operational tools.
- Other features introduced or made available by Vilo.
Features may differ between plans, accounts, locations and business configurations. We may introduce, modify, improve or discontinue features from time to time.
3. Account Registration and Security
You are responsible for providing accurate information when creating your Vilo account and for keeping that information reasonably up to date.
You are also responsible for protecting your login credentials. Do not share your password, authentication credentials or private account access with unauthorised persons.
If you believe someone has accessed your account without permission, you should contact us as soon as possible.
You are responsible for activities carried out through your account unless those activities resulted from circumstances outside your reasonable control.
4. Subscriptions, Fees and Payments
Some Vilo services may require a paid subscription or usage charges. Pricing, billing periods, included features and applicable usage charges will be communicated through the platform or relevant commercial agreement.
Unless otherwise stated, subscription fees are charged according to the billing period selected by the customer.
Certain services, including communication or calling services, may have usage-based charges or require sufficient account balance.
You are responsible for paying applicable charges associated with your account.
Refunds
Refund eligibility depends on the applicable subscription, payment terms and circumstances of the request. Where a specific refund policy applies to a service or plan, that policy will take precedence.
5. Property Rights
ViloCRM, including its software, platform architecture, interface, branding, logos, designs, documentation, underlying technology and original content, belongs to Vilo or its respective licensors.
Your use of Vilo does not give you ownership of the Vilo software or intellectual property.
You may not copy, reproduce, modify, sell, distribute, reverse engineer, extract or commercially exploit Vilo's software or proprietary technology without our written permission.
6. Your Business Data and Content
You retain ownership of the business information and content you submit to Vilo, subject to the rights necessary for us to provide the services.
This may include customer information, orders, products, inventory records, staff information, attendance records, payroll information, notes, call information and other business data.
You are responsible for ensuring that you have the legal right and appropriate permissions to upload and process such information through Vilo.
7. Prohibited Activities
You must not use Vilo to carry out unlawful, fraudulent, abusive or harmful activities.
Examples include:
- Using Vilo for illegal activities.
- Attempting to gain unauthorised access to another account.
- Attempting to compromise or disrupt the platform.
- Uploading malicious software or harmful code.
- Using the platform to distribute spam or unlawful communications.
- Using calling features for unlawful or abusive calls.
- Submitting false or fraudulent business information.
- Attempting to bypass subscription or usage restrictions.
- Reverse engineering or exploiting the platform.
- Using Vilo in a way that violates applicable laws or regulations.
8. Services Management
We continuously improve Vilo. As a result, we may update, modify, replace, temporarily suspend or discontinue features where reasonably necessary.
We may also perform maintenance, security updates, infrastructure changes or other technical work that may temporarily affect access to some services.
9. Third-Party Services and Integrations
Vilo may connect with or depend on third-party services such as WooCommerce, payment providers, telecommunications providers, messaging providers, hosting providers and other external platforms.
Third-party services may have their own terms, pricing, limitations, availability and privacy policies.
Vilo is not responsible for changes, failures or outages originating solely from a third-party service.
10. Cloud Calling Services
Vilo may provide cloud calling and business communication functionality that allows authorised staff to make and receive calls through the platform.
Calling services may depend on telecommunications providers, internet connectivity, network availability and other infrastructure.
Where call recording, call monitoring, transcription or AI-powered call analysis is available, you are responsible for using those features in accordance with applicable laws, consent requirements and your responsibilities to your employees and customers.
You must not use Vilo's calling services for fraud, harassment, unlawful solicitation, impersonation or other prohibited activity.
11. Payroll, Attendance and Staff Management
Vilo may provide automated payroll, staff management, attendance, commission, deductions and related operational calculations.
These tools are designed to assist businesses with administration. They do not replace your responsibility to comply with applicable employment, tax, payroll and labour obligations.
You are responsible for reviewing payroll information before processing salaries or making statutory payments.
12. Platform Availability
We work to keep Vilo available and reliable, but we do not guarantee that the platform will be available without interruption.
Service interruptions may result from maintenance, internet failures, infrastructure problems, third-party providers, telecommunications networks, security incidents or events outside our reasonable control.
13. Suspension and Termination
You may stop using Vilo at any time, subject to any outstanding payment or contractual obligations.
We may suspend or terminate an account where there is a serious violation of these Terms, suspected fraud, abuse, unlawful activity, security risk or non-payment.
Where reasonably possible, we may provide notice before taking action, except where immediate action is necessary to protect users, the platform or third parties.
14. Disclaimer
Vilo is provided as a business software service. While we work hard to make the platform reliable and useful, we do not guarantee that every feature will meet every specific business requirement.
Business owners remain responsible for decisions made using information, reports, calculations or recommendations generated through the platform.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Vilo and its operators will not be liable for indirect, incidental, consequential or special losses arising from your use of the platform.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.
16. Indemnification
You agree to defend and hold Vilo, its operators, employees and service providers harmless from claims, losses, damages, liabilities and expenses arising from your unlawful use of the platform, violation of these Terms or misuse of services.
17. Changes to These Terms
We may update these Terms when necessary to reflect changes to our services, business practices, technology or legal requirements.
The updated version will be published on this page with a revised effective date.
18. Governing Law
These Terms shall be interpreted in accordance with the applicable laws of the Federal Republic of Nigeria, unless a different governing law is expressly agreed in writing.
19. Contact Information
If you have questions about these Terms and Conditions, please contact Vilo through our Contact page .
You can also learn more about Vilo and our services through our About page and Academy.