1. Introduction
ViloCRM provides business software for e-commerce businesses and other organisations. Our platform may help businesses manage customers, orders, products, inventory, sales teams, employees, attendance, payroll and business communication.
Because Vilo can be used to manage real business operations, we may process information belonging to businesses, employees, customers and other people connected to those businesses.
This Privacy Policy explains how we handle that information.
2. Information We Collect
Depending on how you use Vilo, we may collect or process:
- Name and business information.
- Email addresses.
- Phone numbers.
- Login and account information.
- Business profile information.
- Customer records.
- Orders and transaction information.
- Product and inventory information.
- Staff and employee information.
- Attendance information.
- Payroll and commission information.
- Call and communication information.
- Technical and device information.
- IP addresses and security information.
- Information you voluntarily provide to us.
3. Business Data
Businesses using Vilo may upload information necessary to operate their business.
This can include customer lists, orders, product catalogues, inventory, sales records, payment status, delivery information, business notes and other operational data.
The business using Vilo is generally responsible for determining what information is entered into the platform and how that information should be used.
4. Staff and Employee Information
Vilo may process employee information when a business uses our staff management, attendance, payroll, commission or related features.
This may include employee names, contact information, roles, attendance records, salary information, commission records, deductions, work activity and other information entered or generated by the business.
Businesses are responsible for ensuring they have the appropriate legal basis and permissions required to process employee information.
5. Customer Information
Vilo may process customer information entered by businesses for the purpose of managing sales, orders, customer service, delivery, communication and related business activities.
This may include customer names, telephone numbers, addresses, order history, payment status and communication records.
6. Calling and Communication Information
Where a business uses Vilo's cloud calling functionality, the platform may process information relating to business calls.
Depending on the features being used, this may include phone numbers, call timestamps, duration, call status, call recordings, call-related metadata and other information associated with business communications.
Call recordings and monitoring features should only be used where the business has complied with applicable notification, consent and privacy requirements.
7. Payment Information
When you pay for Vilo services, payment processing may be handled by third-party payment providers.
Depending on the payment method, we may receive information such as payment status, transaction reference, amount and other information necessary to identify and reconcile a payment.
We do not need to store your complete card information when payment processing is handled directly by an authorised third-party payment provider.
8. How We Use Information
We may use information to:
- Provide and operate Vilo services.
- Create and manage user accounts.
- Process subscriptions and payments.
- Provide customer support.
- Process orders and business operations.
- Provide staff, payroll and attendance functionality.
- Provide cloud calling services.
- Improve platform performance and reliability.
- Detect fraud, abuse and security threats.
- Monitor and troubleshoot technical problems.
- Develop and improve our products.
- Communicate important service information.
- Comply with applicable legal obligations.
9. AI and Automated Processing
Vilo is increasingly incorporating artificial intelligence and automated systems into its platform.
Depending on the features available, AI may assist with analysing business information, identifying patterns, generating summaries, providing recommendations, assisting customer support or analysing business communications.
AI-generated information may not always be perfect. Businesses should review important decisions before relying on automated recommendations or generated information.
Where third-party AI infrastructure is used, information may be processed by those providers according to the applicable service arrangements and privacy requirements.
11. Third-Party Integrations
Vilo may integrate with external platforms and services, including e-commerce, payment, telecommunications and other business tools.
Information exchanged with these services is subject to the configuration of your account and the applicable third-party service.
12. Data Security
We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service can guarantee absolute security. You should also take reasonable steps to protect your account, including using strong passwords and limiting access to authorised team members.
13. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements.
Retention periods may vary depending on the type of information and how the service is being used.
15. Your Privacy Rights
Depending on applicable law, you may have rights relating to personal information we process about you.
These may include the right to request access, correction, deletion, restriction or other appropriate handling of your information.
Where information is controlled by a Vilo customer, such as an employee or customer record belonging to a business using Vilo, requests may need to be directed to that business first.
16. Children's Privacy
Vilo is a business platform and is not designed for children to create independent accounts or use the platform for personal purposes.
17. International Data Processing
Some technology and infrastructure providers used to operate Vilo may process information in countries outside Nigeria.
Where information is transferred internationally, we aim to use appropriate contractual, technical and organisational safeguards consistent with applicable privacy requirements.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services, technology or legal obligations change.
The latest version will always be published on this page with its updated date.
19. Contact Information
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your information, please contact us through our Contact page .
You can also learn more about Vilo through our About page .