E-commerce Order Management Software

Stop chasing orders. Start running your business.

If you run an online store, you already know how quickly orders can become messy. One customer sends a WhatsApp message. Another orders through your website. A sales rep takes another order. Someone pays by transfer. Someone else says they have paid. Then your delivery guy calls asking for the customer's address.

Vilo brings the whole thing into one place.

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Built for ecommerce businesses, online stores, sales teams and growing businesses that are tired of scattered orders.

Your problem probably isn't getting orders anymore.

The problem is what happens after the orders start coming in.

01

Orders are everywhere

Website orders, WhatsApp orders, Instagram customers, phone calls, sales reps and manual entries. Before you know it, nobody is completely sure what has been processed and what hasn't.

02

Payment confirmation becomes stressful

You keep checking bank alerts, screenshots and chats just to confirm who has paid. When order volume grows, this becomes a serious operational problem.

03

Follow-up gets forgotten

Some customers need a call. Some need delivery updates. Some abandoned their orders. Some ordered before and should be contacted again. Without a proper system, people get forgotten.

One place for the orders that keep your business alive.

Vilo gives your team a central order management system where everyone can see what is happening.

Order Management Create, organize, update and track customer orders without depending on scattered spreadsheets.
Order Status Tracking Know which orders are new, processing, confirmed, dispatched, delivered or cancelled.
Customer Information Keep customer details, order history and important information together.
Payment Tracking Keep payment information attached to the order so your team knows what has been paid and what needs attention.
Inventory Awareness Connect your order activity with your inventory so you have a clearer picture of what is moving.
Sales Rep Management Know who handled an order and keep sales activities organized as your team grows.
Delivery Tracking Organize delivery operations and make it easier to know where orders are in the fulfillment process.
Order History See what a customer bought previously instead of asking them the same questions every time.
WooCommerce Integration Bring your WooCommerce order operations into a wider ecommerce management system.
Customer Follow-up Give your team the information they need to follow up with customers at the right time.

We know what happens when the business starts growing.

At first, you can manage everything yourself. Then the orders increase. Then you hire somebody. Then another person joins. Then things start getting complicated.

At 10 orders a day

WhatsApp, notebooks and spreadsheets may still feel manageable.

At 50 orders a day

You start needing proper order processing, customer records and clear responsibilities.

At 100+ orders a day

You don't need more WhatsApp messages. You need an actual system running behind the business.

From new order to delivered order.

Your order management process should not depend on one person remembering everything.

01

Order comes in

Capture the customer's order and keep the important information together.

02

Team processes it

Your staff can see what needs to happen instead of searching through chats and spreadsheets.

03

Payment is checked

Keep payment information connected to the customer's order.

04

Order is prepared

Your team knows what has been confirmed and what is ready for fulfillment.

05

Delivery happens

Keep delivery information connected to the order instead of treating delivery as a separate problem.

06

Customer is retained

The customer's order history stays available for future sales and follow-up.

Built for the way modern ecommerce businesses actually sell.

WooCommerce Stores Manage WooCommerce orders alongside your wider business operations.
Instagram Sellers Keep customer and order information organized as your social media sales increase.
WhatsApp Sellers Stop letting important customer orders disappear inside long WhatsApp conversations.
Facebook Advertisers Give your team a better system for handling the orders generated by your campaigns.
Sales Teams Assign responsibility and keep sales activities easier to monitor.
Growing Online Businesses Replace scattered tools with one ecommerce operating system.

This is bigger than an order management tool.

You could get another order management system and stop there. But ecommerce businesses rarely have an order problem alone. You have customer problems. Inventory problems. Payment problems. Staff problems. Delivery problems. Follow-up problems. Reporting problems. That is why Vilo was built as an ecommerce operating system, not just another order tracker.

See What Vilo Can Do

Ecommerce order management without the headache

Running an online store is not just about getting customers to click "Buy Now". The real work starts after the order comes in. You have to confirm the order, check payment, verify customer information, prepare the product, manage inventory, assign delivery, communicate with the customer and eventually make sure the order gets completed.

This is where a proper ecommerce order management system becomes important. Instead of managing orders through spreadsheets, notebooks, WhatsApp conversations and disconnected tools, your business can use one central platform to organize the entire order process.

Vilo is designed for ecommerce businesses that want more control over their operations. Whether you run a WooCommerce store, sell through social media, receive orders through WhatsApp or have a sales team taking orders manually, Vilo gives your business a better way to manage customers, orders, payments, inventory and fulfillment.

As your online business grows, order tracking becomes more important. You need to know which orders are new, which orders have been confirmed, which customers have paid, which orders are waiting for fulfillment and which ones have already been delivered.

And honestly, you should not have to personally ask your staff for this information every single time.

A good order management system gives your team a shared source of truth. Everyone can work from the same information and you can spend more time growing the business instead of constantly trying to figure out what happened to an order.

Questions business owners usually ask

What is an ecommerce order management system?

It is software that helps an online business organize and manage orders from the moment a customer places an order through payment, processing, fulfillment and delivery.

Why do I need order management software?

Once your order volume increases, manually tracking everything becomes difficult. Order management software gives your team a central place to organize orders, customers, payments and fulfillment.

Can Vilo manage WooCommerce orders?

Yes. Vilo is built for ecommerce operations and supports businesses using WooCommerce while giving them access to broader customer, order and business management capabilities.

Can Vilo help me track customer orders?

Yes. Vilo helps you keep customer and order information organized so your team can understand what is happening with each order.

Is Vilo only for WooCommerce stores?

No. Vilo is designed for ecommerce businesses generally. You can use it to manage broader ecommerce operations, including customers, orders, payments, inventory, sales teams and delivery workflows.

Is Vilo an ecommerce CRM?

Vilo includes CRM capabilities, but it is designed to go beyond traditional CRM software. The goal is to give ecommerce businesses one operating system for managing their day-to-day operations.

Your business has grown. Your systems should grow too.

Stop running a growing ecommerce business with tools that were never designed to work together. Bring your orders, customers, sales, payments, inventory and operations into Vilo.

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